SHIPPING + HANDLING


SHIPPING

ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL AND USUALLY ARRIVE WITHIN 2-3 BUSINESS DAYS OF SHIPPING. YOUR ORDER WILL BE PROCESSED WITHIN 48 HOURS AND YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED. 

INTERNATIONAL SHIPPING

THE BUYER WILL ASSUME ALL RESPONSIBILITY OF CUSTOMS DUTIES, TAXES, AND FEES. WE ARE UNABLE TO ALTER THE PRICE OF THE ITEM OR LABEL IT AS A "GIFT."

LOST OR STOLEN PACKAGES

FERN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF A PACKAGE IS RETURNED TO US DUE TO CUSTOMER ERROR (ex. incorrect name, address, or package refusal), THE CUSTOMER WILL BE RESPONSIBLE FOR ANY RE-SHIPMENT CHARGES.

IN-STORE PICKUP

ITEMS MAY BE PURCHASED ONLINE, PACKAGED, AND HELD FOR IN STORE PICKUP.